Items in our shop may be returned for an exchange or store credit only, provided that the customer has notified us of their intent to return within 7 days of initially receiving the item. Customers are responsible for the cost of all return shipping. Store credits cover the cost of the merchandise and do not include shipping. All orders cancelled prior to MAETOG shipping the order are subject to a 20% service and processing fee. MAETOG is not responsible for any delays due to the shipping service, customs or manufacturer's delays.

If you have any additional questions or comments about your order, please drop us a message and we will team up to find the best solution.